Compensation: Competitive (Benefits include medical, dental,
vision, disability, and life insurance, and more.)
Location: Austin, TX (Hill Country area)
Description: We have an immediate opening for an experienced
technical writer who will develop and enhance product documentation that enables
our customers to effectively use NetQoS network monitoring and analysis
products. If you are interested in a growth opportunity, and fit the description
for the position, we encourage you to apply. NetQos provides a dynamic and
entrepreneurial environment with small company flexibility, and opportunity to
expand your skill set and have an impact on the company's success.
Duties:
Produce white papers, online help systems, and User and Administration
Guides for network monitoring and analysis software.
Identify information needs of different types of users and develop
documentation plans to meet those needs.
Perform research and undergo training to develop an understanding of NetQoS
products and effectively communicate product concepts, tasks, and best practices
to our customers.
Interview subject matter experts for relevant technical information.
Be a self-starter who is assertive about creating and owning documents.
Write easy-to-follow procedures and concise conceptual information.
Set and meet deadlines within the timeline of the relevant software
development cycle.
Work as a member of both a technical writing and software development team
and understand the software development lifecycle and other team techniques.
Follow established style guidelines and use corporate templates for all
documentation development.
Requirements:
Bachelor's degree (EE or CS Bachelor's Degree preferred)
7+ years applicable technical writing experience
Strong foundation in grammar, style, and form
Expertise, attention to detail, and professionalism
Working knowledge of FrameMaker and RoboHelp
Familiarity with Word, Adobe Acrobat, PowerPoint and various graphics
packages
Persistence, inquisitiveness, and the ability to work well on a team and
independently
Excellent time management, communication, organizational, and interpersonal
skills
Proven ability to rapidly understand new technology and effectively
interface with engineers
Experience in initiating and finding better ways of developing documentation
projects
